Title: LiveHelpNow Help Desk
Author: livehelpnow
Published: <strong>ޖެނުއަރީ 22, 2018</strong>
Last modified: ޑިސެމްބަރ 10, 2021

---

Search plugins

![](https://ps.w.org/livehelpnow-helpdesk/assets/banner-772x250.png?rev=2642165)

This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.

![](https://ps.w.org/livehelpnow-helpdesk/assets/icon-256x256.png?rev=2642165)

# LiveHelpNow Help Desk

 By [livehelpnow](https://profiles.wordpress.org/livehelpnow/)

[Download](https://downloads.wordpress.org/plugin/livehelpnow-helpdesk.0.2.0.zip)

 * [Details](https://dv.wordpress.org/plugins/livehelpnow-helpdesk/#description)
 * [Reviews](https://dv.wordpress.org/plugins/livehelpnow-helpdesk/#reviews)
 *  [Installation](https://dv.wordpress.org/plugins/livehelpnow-helpdesk/#installation)
 * [Development](https://dv.wordpress.org/plugins/livehelpnow-helpdesk/#developers)

 [Support](https://wordpress.org/support/plugin/livehelpnow-helpdesk/)

## Description

LiveHelpNow help desk system provides the ultimate way to communicate with your 
website visitors and customers. Engage real-time the second a visitor visits a critical
page of your website. Allow your customers to communicate with you directly on your
website, via live chat, SMS/Text, Facebook, Twitter or Email. With LiveHelpNow, 
you may interact with your customers however which way they prefer, from one easy-
to-use platform. This plugin adds the necessary script to your site that enables
the live chat functionality.

[Get started](https://www.livehelpnow.net/lnd/trial)

#### Benefits for merchants

Omni-channel customer support platform, offering 360 degrees of customer service
for your customers to be able to contact your company on the channel they prefer!
Whether it is live chat, SMS, email, Facebook or Twitter. All customer inquiries
are captured and organized by conversations and all in real time.

#### Benefits for customers

Real time communication enablement over Chat, SMS, Email, Facebook and Twitter from
within one easy to use platform

#### Product features

 * Here are just some of the features that differentiate LiveHelpNow from other 
   help desk platforms:
 * Accept chat over SMS (customers can text for support!)
 * Secure forms (transmit highly confidential information such as credit cards, 
   PHI info, order info) right within chat or email!
 * Integrated Chat, SMS, Facebook, Twitter, Email, Call and Knowledge management(
   provide customers with all channels of support from one system)!
 * Dedicated US-based 24/7 support
 * Real-time agent monitoring
 * Financial grade security
 * Instant language translation
 * Social media integration
 * Support unlimited brands
 * Integrated customer surveys
 * Integrates with any CRM
 * Targeted customer engagement
 * Customer satisfaction scorecard
 * Exportable dynamic enterprise level reports
 * Skill based routing and queuing
 * Agent permissions and restrictions
 * Whisper technology
 * File transfer
 * Automated tagging
 * Chat sentiment analysis
 * Please attend [live demo](https://www.livehelpnow.net/webinar) of LiveHelpNow
   to learn more.

#### Pricing and plans

Please visit [pricing page](https://www.livehelpnow.net/pricing) and start 30 day
free trial [here](https://www.livehelpnow.net/lnd/trial)

## Screenshots

 * [[
 * Authentication with livehelpnow account
 * [[
 * Plugin settings
 * [[
 * Chat widgets list
 * [[
 * Adding new chat
 * [[
 * Chat additional options
 * [[
 * Chat optional dictionary
 * [[
 * Single post / page options to control chat display

## Installation

 1. Upload the entire `livehelpnow-helpdesk` folder to the `/wp-content/plugins/` directory,
    or install plugin from admin panel
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Authenticate livehelpnow account in plugin settings (you can get an account on (
    https://www.livehelpnow.net/))
 4. Sample Chat should be installed by default and enabled on every page
 5. More options are available in plugin’s settings and on chat edit page
 6. You can enable / disable chat for specific pages on page edit screen (side meta
    boxes)

## FAQ

### Is the plugin free?

Plugin is free to install but requires active LiveHelpNow help desk subscription(
https://www.livehelpnow.net/pricing)

### How much does LiveHelpNow subscription cost?

$21 per month

### Is the plugin customizable?

The widget embed is completely customizable with any colors and any language

### Is support available for the plugin?

Yes we provide 24×7 support. Visit (http://help.livehelpnow.net/) , email [help@livehelpnow.com](https://dv.wordpress.org/plugins/livehelpnow-helpdesk/help@livehelpnow.com?output_format=md)
or call/text 877-548-3001

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“LiveHelpNow Help Desk” is open source software. The following people have contributed
to this plugin.

Contributors

 *   [ livehelpnow ](https://profiles.wordpress.org/livehelpnow/)

[Translate “LiveHelpNow Help Desk” into your language.](https://translate.wordpress.org/projects/wp-plugins/livehelpnow-helpdesk)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/livehelpnow-helpdesk/),
check out the [SVN repository](https://plugins.svn.wordpress.org/livehelpnow-helpdesk/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/livehelpnow-helpdesk/)
by [RSS](https://plugins.trac.wordpress.org/log/livehelpnow-helpdesk/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 0.2.0

 * Updated “Tested up to section”

#### 0.1.9

 * Fixed PHP notices about “Undefined property”

#### 0.1.8

 * Changed widget options API endpoint.
 * Additional layer of error handling implemented.

#### 0.1.7

 * Fixed problem WordPress bug, not allowing template tags in side metabox, causing
   interference with global object ID.

#### 0.1.6

 * Fixed problem with not saving option when checkbox is not selected

#### 0.1.5

 * Fixed problem with authentication notice after activation
 * Fixed problem with displaying both display and hide chat options on page edit
   screen
 * Added php required version check (PHP 5.4)

#### 0.1.1

 * Updated “Tested up to section”

#### 0.1.0

 * Initial release

## Meta

 *  Version **0.2.0**
 *  Last updated **4 years ago**
 *  Active installations **60+**
 *  WordPress version ** 4.5 or higher **
 *  Tested up to **5.8.13**
 *  PHP version ** 5.4 or higher **
 *  Language
 * [English (US)](https://wordpress.org/plugins/livehelpnow-helpdesk/)
 * Tags
 * [live chat](https://dv.wordpress.org/plugins/tags/live-chat/)[live chat plugin](https://dv.wordpress.org/plugins/tags/live-chat-plugin/)
   [live chat software](https://dv.wordpress.org/plugins/tags/live-chat-software/)
   [live chat system](https://dv.wordpress.org/plugins/tags/live-chat-system/)[live chat widget](https://dv.wordpress.org/plugins/tags/live-chat-widget/)
 *  [Advanced View](https://dv.wordpress.org/plugins/livehelpnow-helpdesk/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/livehelpnow-helpdesk/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/livehelpnow-helpdesk/reviews/)

## Contributors

 *   [ livehelpnow ](https://profiles.wordpress.org/livehelpnow/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/livehelpnow-helpdesk/)